Smoky Mtn Labradors has a non-refundable policy once a puppy has been purchased. There is only one exception to this policy, and that has to do with any potential failed medical examinations of your puppy at your veterinarian office within the first 7 days of arriving at your home. One of the things that set us apart is that all of our puppies here at Smoky Mtn Labradors have been thoroughly examined by our own veterinarian before we even begin to show you pictures or even before the selection of your puppy. We have found that this process eliminates any disappoint for your family. Only once a puppy has been returned to us upon failing an exam will a refund be issued. Below is more information concerning the health examination process: (Smoky Mtn Never refunds any part of the Training) Our trainers are independent from our kennel. Please review their contract extensively.
Initial Health Exam - In order for the health warranty to be valid, the purchaser agrees to have the puppy examined by a veterinarian within 3 working days of the transfer. If at that time the puppy is diagnosed with an existing medical problem, the puppy may be returned for a full refund. If requested by the Breeder, the purchaser must provide the Breeder with an evaluation from a second veterinarian of the Breeder’s choice at the Breeder’s expense prior to any payment. Smoky Mtn. Labradors must be informed immediately of the initial vet examination by email at gene@smokymtnlabradors.com. If we do not receive notice of the vet examination, all guarantees are no longer valid.
If the buyer’s vet establishes a major problem with the puppy upon initial examination, which would identify any genetic illness, then the buyer should initiate a claim for the puppy. At the buyer’s expense, the buyer should return the puppy to the seller if the seller requests so to be done. There is a very specific protocol for this - please contact our office immediately. Smoky Mtn is known around the nation for the highest level of customer service in the Labrador World.
Due to Parvo Virus and Kennel Cough running rampant at veterinarian offices, local pet stores , and road side rest areas around the country, Smoky Mtn Kennels is not liable for this disease.